Shipping policy

Shipping Policy — Lumivea

At Lumivea, we are committed to delivering your beauty essentials safely and on time. Please review our shipping policy below for full details on how orders are processed and shipped.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak periods, promotions, or product launches, processing times may be slightly longer.
Once your order has been processed, you will receive a confirmation email with tracking details.

🚚 Shipping Time

Shipping times vary depending on your location:

Domestic Shipping: 5–10 business days
International Shipping: 7–20 business days

Please note that shipping times are estimates and may be affected by customs delays, weather conditions, or carrier issues.

🌍 Shipping Locations

Lumivea currently ships worldwide.
If your country is not available at checkout, please contact us for assistance.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time. These will be clearly stated on our website.

🔍 Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

📦 Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes.
These charges are not included in the product price or shipping fee and are the customer’s responsibility.

❗ Lost or Delayed Packages

If your order is delayed beyond the estimated delivery time, please contact us.
Lumivea is not responsible for delays caused by the carrier or customs, but we will assist you in resolving any issues.

❌ Incorrect Address

Please ensure your shipping address is correct at checkout.
Lumivea is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

📩 Contact Us

For any shipping-related questions, feel free to contact us:

📧 Email: support@lumivea.com